At TBC3d, we take pride in the quality and craftsmanship of our 3D-printed products. Your satisfaction is our top priority, and we strive to ensure that every item meets our high standards. If you encounter any issues with your order, we’re here to assist you.
Defective or Damaged Items
We carefully inspect each print before it ships to ensure it meets our quality standards. However, in the unlikely event that you receive a defective or damaged item, please contact us within 30 days of receiving your order. To expedite the process, simply provide us with a photograph clearly showing the defect or damage. We will gladly provide a full refund or replacement at no additional cost to you.
How to Request a Refund
To request a refund for a defective or damaged item, please contact our customer service team at tbc3d@tbc3d.com and attach the photograph of the issue. Our team will review your request and guide you through the refund process.
Refund Process
Once your refund request is approved, we will process your refund within 3 days. Refunds will be issued to the original method of payment.
Contact Us
If you have any questions or concerns about our returns and refund policy, please don’t hesitate to contact us at tbc3d@tbc3d.com. Our dedicated customer service team is here to assist you every step of the way.
Thank you for choosing TBC3d. We appreciate your support and look forward to serving you again in the future.